Privacy Policy

At MERE and DERMACO PTY LTD (“DERMACO”)("us", "we", "our"), the privacy of your personal Information is important. We are committed to ensuring that your personal information is handled responsibly and ethically in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) or other relevant legislation as applicable.

This Privacy Policy details how DERMACO manages the collection, storage, disclosure and management of your personal information when you visit mereskincare.com and related webpages (the “Site”), and also how to contact us if you would like to access to your personal information or have any queries regarding your personal information.

We may review and update this Privacy Policy from time to time including in response to changes to the legal, regulatory or technology environment in which DERMACO operates. All personal information that we collect and manage will be governed from time to time by the most recent Privacy Policy as posted on the Site.

This Privacy Policy should be read in conjunction with our Terms and Conditions which together govern your use of the Site.

1. PERSONAL INFORMATION THAT WE COLLECT

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information is recorded in a material form or not.
The types of information that we may collect include:

  • identifying and contact information (ie name, gender, address, age, date of birth, and email address, social media identifiers);
  • if you visit, purchase products through or create an account on the Site, your username and password, IP address, product purchase information, financial information (ie credit or debit card details) and other Site usage activity;
  • information you include in your profile on the Site or any communications that you have with us; and
  • other information with your consent or where required by law.

We may collect your personal information directly from you or indirectly from third parties including agents or service providers. We generally do not collect sensitive information however if we require such information we will typically seek your consent to collect it. After you complete a profile registration with us or purchase a product from the Site you may receive informational and/or promotional communications from us. We aim to give you control of communications you receive from us and so you may opt-out of these emails by following the relevant instructions set out in communications we send to you.

2. PURPOSE FOR COLLECTING PERSONAL INFORMATION

DERMACO will only collect, use and disclose your personal information for purposes reasonably required in connection with the operation of our business.

 These purposes may include:

  • to develop, market or sell DERMACO’s products and services, or otherwise provide information with respect to our products and services;
  • for the fulfilment, processing and management of purchase orders for our products and services or products and services of our affiliates;
  • to develop, manage and maintain our relationship with you;
  • for marketing communications, including provide you with information about DERMACO, our products, launches, partnerships, events or other marketing or promotional information
  • to maintain, update and improve the Site, our systems, and the features and benefits that we are able to you;
  • to conduct internal administrative activities, research, analytics, planning and project development;
  • for recruitment and staffing purposes; o dealing with complaints; and
  • for other any purpose(s) as required or permitted by law.

Please note that if you do not provide us with personal information or provide us with incomplete or incorrect personal information we may not be able to provide you with our products or services. Before we use or disclose your personal information in a manner that is inconsistent with this Privacy Policy we will give you notice in advance and the opportunity to opt out.

3. STORAGE AND PROTECTION OF PERSONAL INFORMATION

We may store your personal information in any form, including electronically on database servers either owned by us or as provided to DERMACO by third party hosting companies. Third party hosting companies may locate the relevant database servers on which your personal information is stored either in Australia or overseas. If overseas, likely countries that such database servers may be located are China, USA, Canada, New Zealand or the UK. At all times DERMACO and our third-party database hosting partners endeavour to implement appropriate practices and procedures to help secure, safeguard and prevent unauthorised access to your personal information, including technology and security policies, rules, and processes to protect your personal information from loss, modification, unauthorized access, improper use, improper alteration, unlawful or accidental destruction, or 3 accidental loss. DERMACO will take reasonable steps to destroy or de-identify any personal information if we determine that such information is no longer required for the purpose for which it was collected.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information for the purposes set out above or as otherwise permitted by law to third parties, including to:

  • related entities, commercial partners, agencies and affiliates;
  • service providers engaged by DERMACO in connection with the operation of our business;
  • persons engaged by DERMACO in connection with the recruitment, development and/or retention of employees and staff; and
  • other persons and entities as permitted by law.

Please note that some recipients may be or be based overseas, including in countries such as the China, USA, Canada, New Zealand or the UK.

5. COOKIES AND PIXEL TAGS

We may use cookies, pixel-tags or similar technology to identify you when you visit and use the Site, when we communicate with you and to. These technologies allow DERMACO to collect information about your computer, including your IP address, type of browser, operating system, domain name, and details of any website referring you to the Site, and allow us to track and collect information about your use of the Site as well as offer increased personalisation and functionality in your use of the Site. You can adjust your browser settings to manage cookies on your computer. If you do not enable cookies the Site will not recognise you and some functionality may be lost. If your web browser is set up to accept cookies, a cookie may be stored on your hard drive when you visit the Site. We may use cookies to personalise the website and to track your usage across our other websites.

6. ACCESSING AND CORRECTING PERSONAL INFORMATION

You have a right to access the personal information that we hold at any time, subject to certain exemptions under the Privacy Act. We will take all reasonable steps to ensure that your personal information we collect, use or disclose is accurate, complete and relevant to our relationship with you. If you would like to request access to would like to correct any of your personal information, please contact us in writing as per below.

7. COMPLAINTS OR DISPUTES

If you have any concerns about how we collect or use of your personal information or believe your personal information has been treated improperly please contact us and we will investigate your concerns or complaint as diligently and promptly and respond to you as soon as reasonably practicable. If you are unhappy with how we handle your complaint you may refer your complaint to the Office of the Australian Information Commissioner (please see www.oaic.gov.au for more information).

8. CONTACTING US ABOUT PRIVACY

If you wish to contact us about any privacy related matters or find out more information about our privacy practices, please contact us at:

Email: hello@mereskincare.com